Exchange and Return Policy

Cancellation

What is our Cancellation Policy?

You can cancel your order within 24hours by calling our helpline number  8978973913 or by mailing us at  info@sarasthelabel.com

Note* Order will not be cancelled once processed in our warehouse and dispatched, and items purchased on sale will not be cancelled or refunded.

Can I modify the shipping address of my order after it has been placed?

Yes. You can modify the shipping address of your order before we have processed (shipped) it by contacting our customer support team at 8978973913 or by mailing us at info@sarasthelabel.com. And if we have shipped the order, then reshipping charges of 250INR will have to be paid.

 

RETURNS

  1.  We do only size exchange once for all orders. Items once sold are not taken back. The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail (We do not have a reverse pick up facility ), as any returned items that https://www.sarasthelabel.com/ does not receive will be treated as not returned. Purchase made During SALE is Not eligible for any return or exchange.
  2. Returns can be done within seven days from the date of delivery.
  3. Only unused, unworn, unwashed, undamaged products, with all their labels and tags completely intact, are in original packaging and eligible for exchange.
  4. Please mention your name, address, number, email and order id on the parcel, along with the size needed.
  5. Lehenga's and Anarkali's are non Returnable. ( if there is a mismatch of colour as shown on the website, we will exchange the product)

 

EXCHANGES

  1. If you require a replacement of size, colour or alternative item/s, you must initiate a return process.
  2. Purchase made during SALE is not eligible for any return/exchange.  
  3. Exchange can be done within seven days of delivery.
  4. Only unused, unworn, unwashed, undamaged products, with all their labels and tags completely intact, are in original packaging and eligible for exchange.
  5. Please mention your name, address, number, email and order id on the parcel, along with the size needed.
  6. Lehenga's, Anarkali's and custom orders are non Returnable. ( if there is a mismatch of colour as shown on the website, we will exchange the product)